Returns that do not meet our policy will be sent back to you at your own expense. Your refund will be credited via the original payment method (currency, account and payment method as used for the original purchase). In case the original payment method was “Cash on Delivery” a bank account should be provided for the refund to be made possible. Please note that original shipping charges are non-refundable. We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method due to varying processing times between payment providers.

info@houzofbees.com

We aim to dispatch orders within the next two to three working days. Please note this can take longer during our sale peak and promotional periods for shipments to be dispatched. When your order is shipped, you will receive an email confirming that your order is completed, specifying the tracking number to monitor the shipment status.

Our products will be delivered to the address you gave us for delivery at the time you place your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and to make sure that someone will be available to receive and sign for delivery.

 Greece

Domestic Shipping within Greece is carried out by shipper ….

The estimated delivery time is one to three business days after the dispatch date.

Estimated delivery time is to be used as a guideline. HOUZ OF BEES shall not be held responsible for possible delays in shipments caused by factors that are beyond our control.

The following methods of payment are accepted:

CREDIT OR DEBIT CARD

Visa, MasterCard, Maestro as well as other card/PAY PAL, APPLE PAY OR VIVA WALLET ……  for Greece and abroad. Please note that payment is only debited from your card at the time of dispatch. HOUZ OF BEES does not process or store any credit card information. All transactions at this website are processed in a secure host environment.

Delivery within the European Union is not subject to duties or any additional taxes.

However, customers from countries outside of the European Union may be asked to pay further duties at customs control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities.  HOUZ OF BEES has no control over possible additional charges or inspections.

Personal information we collect:

·  For the purposes described in this Policy, HOUZ OF BEES may collect the following categories of personal information:

·  Identification and Contact information (such as name, address, phone number or e-mail address), when you are to provide them for instance to sign up for an online account or when you purchase something from our store.

·  Payment information: Credit card details or other payment details that you must provide as part of the buying and selling process when you purchase something from our store.

·  Demographic information like your gender and birthday.

·  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address which provides us with information that helps us learn about the browser you are using and your browsing behaviour.

·   Information you submit or post in a public space, on our social media pages or our website, for example for a product review as well as information you post on third party websites or social media platforms about HOUZ OF BEES products.

·   Information about products you purchased and their prices online or in stores.

·   Personal information is also collected from third parties (e.g. through social media platforms)

The collected information will be used for the following purposes:

· To process your order and deliver your products as well as to respond to your requests, questions, and complaints.

· Marketing purposes: with your permission, we may use your information to contact you, about new products, special offers, promotional material and other updates we think you will find valuable.

· Improvement: we may use your information to make our website, products and services better.

· For exporting regional statistics and to measure our campaigns or promotions effectiveness.

· For security purposes.

· To maintain transaction and other business records for legal, administrative and audit purposes.

·   We may disclose your personal information if we are required by law to do so or when it is required by the decision of another public authority.

·   When it is necessary authorized personnel have access to your personal information e.g. to handle your requests, billing, internal audit.

·   We may also share personal information with third-party providers that perform services on our behalf such as providers involved in the maintenance of our website or social media. In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies.

·   If our store is acquired or merged with another company, your information may be transferred to the new owners.

When you provide us with personal information to create an account, complete a transaction, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting it.

The Customer has the right to have access to all information given to us and raise any objections to the processing of data concerning him.

You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law. You may also request that we correct, amend, erase, any information which is incomplete, out of date or inaccurate. You can also request the deletion of your Personal Information.

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email ……

When you provide us with personal information to create an account, complete a transaction, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting it.

The Customer has the right to have access to all information given to us and raise any objections to the processing of data concerning him.You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law. You may also request that we correct, amend, erase, any information which is incomplete, out of date or inaccurate. You can also request the deletion of your Personal Information.

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email ……

• How do I create an account?

• Why should I create an account?

• Bookmarking the items in your shopping bag for later
• Accessing all your orders and managing your return requests
• Subscribing to the newsletter